Refund Policy

This Refund Policy explains how cancellations and refund requests work for FacelessAI.io.

1. Subscriptions

Paid subscriptions renew automatically unless canceled before the renewal date. You can cancel from your account settings or by contacting support@facelessai.io.

Cancellation stops future renewals. Unless stated otherwise, cancellation does not automatically refund the current billing period.

2. Checkout discounts

Users may receive a discount when the offer is shown at checkout.

• the checkout page controls the final discount, price, taxes, renewal terms, and payment terms
• discounts are not automatically exchangeable for cash or credits
• Dodo Payments processes checkout, invoices, taxes, disputes, and refunds where applicable

3. Refund eligibility

Refunds may be considered when:

• you were charged due to a verified billing error
• duplicate charges occurred
• a technical issue prevented access and support could not resolve it
• local law requires a refund

4. Non-refundable items

Unless required by law, refunds may not be provided for:

• partial billing periods
• unused credits
• generated videos or rendered outputs
• account inactivity
• failure to cancel before renewal
• dissatisfaction caused by unsupported expectations
• policy violations or account suspension
• purchases made through third-party platforms

5. Credits and usage

Credits are consumed for billable AI generation and regeneration. Exporting or rendering a completed video is free and does not consume credits. Used generation credits are not refundable. Unused credits may expire according to the plan terms.

If a billable generation fails before a usable generated asset is saved, FacelessAI.io may automatically release reserved credits or return the failed-generation credits to your account. An export or render failure does not add a credit charge. If credits were charged for a failed generation and were not restored automatically, contact support with the project and run details so we can review it.

6. How to request a refund

Email support@facelessai.io with:

• account email
• invoice or transaction ID
• date of charge
• reason for request
• screenshots if relevant

7. Processing time

Approved refunds are processed through the original payment method when possible. Payment providers and banks may take additional time to post the refund.

8. Chargebacks

Contact us before filing a chargeback so we can review the issue. We may suspend accounts associated with disputed charges while the dispute is reviewed.

9. Changes

We may update this Refund Policy for future purchases. The version in effect at the time of purchase generally applies unless law requires otherwise.