Privacy Policy

This Privacy Policy explains how FacelessAI.io (“FacelessAI.io,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use facelessai.io, our applications, and related services.

1. Information we collect

Account information

We may collect your name, email address, login details, plan information, and account settings.

Billing information

Payments may be processed by a third-party payment provider. We may receive billing status, plan type, transaction identifiers, invoice details, and limited payment metadata. We do not intentionally store full card numbers on our servers.

Content you provide

We may process prompts, scripts, uploaded assets, brand settings, audio, images, videos, captions, project names, and other content you submit to create or edit videos.

Generated outputs

We may process generated scripts, scenes, captions, voiceovers, previews, renders, exports, thumbnails, and related metadata.

Usage and device information

We may collect log data such as IP address, browser type, device information, pages visited, feature usage, timestamps, crash logs, and performance data.

Cookies and similar technologies

We may use cookies, pixels, local storage, and similar technologies for authentication, security, analytics, preferences, and marketing where allowed.

Communications

If you contact us, we may collect your name, email address, contact topic, message, page path, user agent, and support history. If you use another support channel, we may also collect attachments or other details you choose to provide.

2. How we use information

We use information to:

• provide and operate FacelessAI.io
• create, render, store, and export user projects
• authenticate accounts
• process subscriptions and billing
• provide customer support
• improve product performance and reliability
• detect abuse, fraud, security risks, and policy violations
• personalize product workflows and recommendations
• send service updates and transactional messages
• send marketing messages where permitted
• comply with legal obligations

3. AI processing

FacelessAI.io may process your prompts, scripts, uploaded content, and generated outputs through internal systems and third-party AI infrastructure providers in order to generate scripts, scenes, voiceovers, and renders.

4. How we share information

We may share information with:

• hosting and infrastructure providers
• AI model and media processing providers
• payment processors
• analytics providers
• customer support tools
• security and fraud-prevention providers
• professional advisors
• authorities when required by law
• successors in a merger, acquisition, financing, or asset transfer

We do not sell user-generated videos as standalone assets.

5. User content and public sharing

Projects are private by default unless you publish, export, share, or otherwise make them available. Videos you publish to third-party platforms are governed by those platforms’ own terms and policies.

6. Retention

We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

In general:

• account data: kept for the life of your account
• project data: kept until you delete it or close your account
• billing records: kept up to 7 years where required by law
• logs: kept up to 90 days
• deleted account backup retention: up to 30 days after deletion

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

8. Your choices

Depending on your location, you may have rights to:

• access your personal information
• correct inaccurate information
• delete information
• export information
• object to certain processing
• restrict certain processing
• withdraw consent where processing is based on consent
• opt out of marketing communications

Contact support@facelessai.io to make a request.

9. Cookies and analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, measure site and product performance, improve reliability, prevent abuse, and understand which pages and campaigns are working. Your browser may let you block or delete cookies, but some service features may not work correctly without them.

10. International transfers

Your information may be processed in countries other than where you live. If required, we use appropriate safeguards for international transfers.

11. Children

FacelessAI.io is not intended for children under the age required by applicable law. If you believe a child has provided personal information, contact us.

12. Third-party platforms

If you export or publish content to YouTube, TikTok, Instagram, or other platforms, those platforms process your data under their own policies.

13. Changes

We may update this Privacy Policy. If changes are material, we will provide notice as required by law.

14. Contact

FacelessAI.io
Email: support@facelessai.io